Terms & Conditions
Our Duty of Care and Passenger Code of Conduct
As alcohol is involved we have a legal duty to take reasonable steps to ensure the safety of all passengers, as well as our winery partners and of course our drivers.
Please note the following:
- No alcohol to be consumed on-board our busses
- No smoking allowed on the busses
- We follow strict duty of care protocols that may result in a person’s tour being stopped and removal of the offending passenger in the event of intoxication or disrespectful behaviour.
- All passengers must read and sign our duty of care agreement prior to embarkation of their tour.
You need to include food and water in your planning
Covid 19 Policies Protocols
During the time on the bus we ask our clients and staff to wear their masks and help in maintaining a clean, healthy and safe environment by following the below:
Using the hand sanitizer provided on the bus
Practicing social distancing if possible (our bus capacity is limited to 8 pax)
Staying at home if you feel unwell
Not attending the tour if you have travelled from overseas in the last 14 days
Not attending the tour if you have been in direct contact with a confirmed case of Coronavirus in the last 14 days
Not attending the tour if you are living with someone in self isolation
Bookings at Wineries
Covid-19 has changed how most wineries operate, which now means many of them have seating and capacity restrictions, so for most wineries bookings are now essential for all visitors including Perel Wine Bus guests.
Itinerary & Timeliness
As we follow such a tight timetable, it is imperative that passengers are ready and waiting for the bus prior to the stated departure time, just like you would when catching a public metro bus. We recommend being at the pick up location 15 minutes before the departure time.
Perel Wine Bus will make all efforts to adhere to the stated timetable, however we reserves the right to amend prices or itinerary, (i.e. alter travel routes or listed wineries) due to road, weather or traffic conditions; or if required by the size, or other condition of the group(s). Please allow additional travel time during peak periods and events.
Please be aware that while we would like to cater for your every need, we can only let visitors embark and disembark at the pre-determined stops along the route.
Large Groups (7+)
For groups of 7and more, it is essential to book in advance by contacting us on WhatsApp +27 (0)61 491 0123 to enquire about seating and availability.
Planning
To get the most out of your day, we recommend you plan your day in advance. Detailed information about the wineries, beer breweries, distilleries and cellars are available by clicking on their website links. Then select the day and time slot you want to do the hop on hop off tour.
Please do not forget to bring water, hat, sunscreen, comfortable walking shoes and clothing, rain jacket and camera.
Payment Options
Our preference is that all bookings are made and paid for via our website before travel.
Alternatively, card machines are available on the day to complete the booking, given that you book your seat on a timeslot. Contact us via WhatsApp on +27 (0)61 491 0123.
Cancellation Policy
For any cancellations 48 hours’ prior a full credit/transfer will be given for another preferred tour date.
Regrettably, no refunds or discounts given for non-attendees or change of mind – transfer to another day may be accepted with prior approval by management if notice given.
Minimum bookings are required to operate. Perel Wine Bus reserves the right to cancel, change or re-allocate tickets. Maximum notice will be given in this instance however it may be less than 24 hours.
Befouling / Cleaning / Damages
A befouling fee of R1000 will apply to passengers who are ill on board.
Passengers are requested to remove any rubbish from the bus or place in bin supplied at the door.
A cleaning fee will apply if passengers spill drinks / food or leave rubbish behind for the driver to clean up. Please respect the condition of the bus for the next passengers.
Passengers are reminded that any unacceptable behaviour, i.e. verbal abuse or bodily harm, will be treated strictly in accordance of the law; damage fees will apply.
The driver reserves the right to terminate a tour, if any actions are deemed threatening or dangerous to the driver or other passengers. The driver is authorized to have an unruly passenger who is threatening or placing the driver or passengers in a dangerous situation removed. The matter may be reported to the Police or relevant authority if deemed necessary by the driver or management.
The befouling fee is generally R1000, but may increase if the vehicle is likely to be out of commission for a considerable time. Perel Wine Bus may contact you to recover any cost for commercial cleaning or repairs where damage to a vehicle is caused by you or one of your guests.
Smoking
No smoking is permitted on any of our buses. It is against the law in South Africa to smoke in Public Transport Vehicles.
Tasting Fees
Some cellar doors may charge a tasting fee, usually waived upon purchase of wine. We will endeavour to communicate these to you in advance.
Injury & Lost Property
Perel Wine Bus accepts no responsibility for any loss or damage to personal belongings or luggage or for any injury or loss of any type whilst on tour. Perel Wine Bus recommend that all passengers have personal travel insurance to cover loss or damage to property, illness, injury or not being able to travel on the confirmed date of departure.
Lost Property Procedure
If you have lost items on the bus, please contact us immediately. In order for us to find your item we need accurate information – if possible please provide the following details:
The booking number
The bus type, or driver’s name
Date and route of tour
Pick up and venues visited
Description of the lost item
Best contact number or email
The more information we have the easier it is for us to find your lost item. Our drivers bring in items they find on the bus whenever they head to the depot – which can be a few days after your transfer.
